Location
Philadelphia Campus
Start Date
2-5-2012 2:00 PM
End Date
2-5-2012 4:00 PM
Description
We present a three-phase, qualitative study of anonymous surveys on patient satisfaction gathered from inner city, urban and rural healthcare centers (HCCs). Using statistical Factor Analysis, the data was contracted from 21 survey questions into 3 categories – Physician Satisfaction, Time Efficiency, and Availability Convenience. The purpose of this study was to evaluate our school’s 5 HCCs in juxtaposition with an outside HCC. In addition, analysis over time would inform the Directors/Physicians and Administration of results of changes made in the centers. We also aimed to identify which factors were most important to operating a successful HCC, independent of their geographical location. Among significant results we found were the following: (1) Older patients tended to be more satisfied than those who were younger, particularly in the area of Availability Convenience. (2) Those with more education were more satisfied particularly in the area of Physician Satisfaction and Time Efficiency. (3) Patients who had been with a HCC for longer periods of time rated their experience higher in all categories than those who had been with their HCC for shorter times. (4) In regard to location, Physician Satisfaction was not significantly different among inner city, urban and rural HCC, but both Availability Convenience and Time Efficiency was rated higher in urban and rural HCC than in inner city centers.
What Influences Patient Satisfaction in Healthcare Centers over Time?
Philadelphia Campus
We present a three-phase, qualitative study of anonymous surveys on patient satisfaction gathered from inner city, urban and rural healthcare centers (HCCs). Using statistical Factor Analysis, the data was contracted from 21 survey questions into 3 categories – Physician Satisfaction, Time Efficiency, and Availability Convenience. The purpose of this study was to evaluate our school’s 5 HCCs in juxtaposition with an outside HCC. In addition, analysis over time would inform the Directors/Physicians and Administration of results of changes made in the centers. We also aimed to identify which factors were most important to operating a successful HCC, independent of their geographical location. Among significant results we found were the following: (1) Older patients tended to be more satisfied than those who were younger, particularly in the area of Availability Convenience. (2) Those with more education were more satisfied particularly in the area of Physician Satisfaction and Time Efficiency. (3) Patients who had been with a HCC for longer periods of time rated their experience higher in all categories than those who had been with their HCC for shorter times. (4) In regard to location, Physician Satisfaction was not significantly different among inner city, urban and rural HCC, but both Availability Convenience and Time Efficiency was rated higher in urban and rural HCC than in inner city centers.