Perceptions of Medicare Part D enrollees about pharmacists and their role as providers of medication therapy management

Document Type


Publication Date



Objective: To explore the awareness of Medicare Part D enrollees regarding medication therapy management (MTM) and to examine their expectations and perceptions of pharmacists in providing MTM. Methods: The Internet-based survey consisted of questions on respondent demographics, prescription-related behavior, awareness of MTM, and expectation and perception of pharmacists in usual roles and as MTM providers. Four open-ended questions examined expectations, trust, source of MTM information, and perceived benefit from MTM. Results: The sample of 504 Medicare Part D enrollees from California (mean age 72 years) used an average of 4.3 prescriptions per day. Awareness of MTM was low in this cohort (93% unaware). Trust in the pharmacist was centered on dispensing prescriptions. Expectation of pharmacists also revolved around product (>60%). Approximately 70% of respondents did not believe they needed MTM; however, 58% believed pharmacists were good candidates to provide MTM. Willingness to pay for MTM services was also low (31%). Conclusion: Medicare Part D enrollees' expectation and perception of pharmacists revolves around the dispensing function. The public, payers, and policy makers need to be educated to recognize and use pharmacists as cost-effective providers of MTM.

Publication Title

Journal of the American Pharmacists Association





First Page


Last Page



This article was published in Journal of the American Pharmacists Association, Volume 48, Issue 5, Pages 648-653.

The published version is available at

Copyright © 2008 Scopus.

This document is currently not available here.